REFUND POLICY

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You may  also need the receipt or proof of purchase.

To start a return, please contact us at info@foreverinaname.com.au 

If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately we cannot accept returns or refunds on personalised items or if you simply change your mind. If your circumstances have changed and the items are no longer valid/required please let us know and we my be able to offer a solution.

SPECIAL Exceptions (COVID-19)
Although we do not accept refunds for personalised items, we may offer special exceptions or additional services to help out if the date has changed etc.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.